Returns Policy

Do you wish to return an item purchased?  Here are the following steps to facilitate your return process:
  • Drop us an email at  sales@shophemlock.com  OR  send us a message in FB or IG and indicate the following:
    • Order Number
    • Product Code/Style
    • Size
    • Color
  • Made to order items are not eligible for return.  Made to order items include but not limited to styles under HEMLOCK GOLD AND ESSENTIALS.  Please carefully check product description.
    • Kindly send the item/s to our office address  within 7 days from receipt otherwise, all sales will be deemed final. 
    • Shipping/Pickup Information:
      • Address:  2 V. Angeles St., Kabayanan, San Juan, Metro Manila
      • Contact Number:  0966-2040123 (please look for Cecilia)
    • Once we have received the item/s, we will be sending you an email.  In this email, you will be given store credits in the form of a CODE for the full amount of the item returned.
    • You may browse thru our website for any item you wish to replace your initial purchase with.   Proceed to checkout and input the CODE.  We do not give rebates so please make sure that the replacement item is of equal or greater value.   
    • Please note that you will be responsible for any costs incurred in sending the items to us and back to you.
    • Your order/exchange will be processed after you have settled any additional costs (shipping cost or any price difference) via PayPal, Bank Transfer (BPI and METROBANK), PayMaya or GCash.
    *We have a strict quality control process to assure all Hemlock items you purchase are in excellent condition.  Should you receive damaged or defective items, we will replace these items with no additional cost to you.

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