Returns Policy
Do you wish to return an item purchased? Here are the following steps to facilitate your return process:
- Drop us an email at sales@shophemlock.com OR send us a message in FB or IG and indicate the following:
- Order Number
- Product Code/Style
- Size
- Color
- Kindly send the item/s to our office address within 7 days from receipt otherwise, all sales will be deemed final.
- Shipping/Pickup Information:
- Address: 2 V. Angeles St., Kabayanan, San Juan, Metro Manila
- Contact Number: 0966-2040123
- Once we have received the item/s, we will be sending you an email. In this email, you will be given store credits in the form of an E-GIFT CARD for the full amount of the item returned. This E-Gift Card does not expire so you may use this at your leisure.
- You may browse thru our website for any item you wish to replace your initial purchase with. Proceed to checkout and input the E-GIFT CARD CODE.
- Please note that you will be responsible for any costs incurred in sending the items to us and back to you.
- Your order/exchange will be processed after you have settled any additional costs (shipping cost or any price difference) via PayPal, Bank Transfer (BPI and METROBANK), PayMaya or GCash.
- Made to order items are not eligible for return. Made to order items include but not limited to styles under HEMLOCK GOLD. Please carefully check product description.
*We have a strict quality control process to assure all Hemlock items you purchase are in excellent condition. Should you receive damaged or defective items, or if you have received a different item from what you ordered, we will replace these items with no additional cost to you.
